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Client Charter Attention: open in a new window. PDFPrintE-mail

The official Client Charter can be downloaded here.

You are entitled to expect and receive high quality services at UnitingCare Moreland Hall (Moreland Hall).

The Purpose of the Charter
This charter describes your rights and responsibilities when you participate in our services.
It is a partnership to help you achieve the best possible outcomes.

As a client of Moreland Hall I can expect to:
  • be treated with respect and dignity at all times
  • have fair access to appropriate services regardless of race, gender, sexual orientation, age, religion or disability
  • be involved in decisions about all aspects of my treatment
  • ask a support person to be involved in discussions about my treatment
  • make an informed decision as to whether I take part in any recommended treatment (except where legislated)
  • receive feedback about my progress throughout treatment
  • have access to any written records about my treatment through Moreland Hall's processes to access information

As a client of Moreland Hall I am expected to:
  • contribute to an environment that is safe and supportive for everyone
  • treat all people and their property with respect and dignity
  • provide accurate information on issues that affect my treatment
  • respect the privacy of others

Providing feedback

Feedback is important whether it is a compliment about treatment or an expression of dissatisfaction or concern. Feedback assists Moreland Hall improve its services. Any feedback that I give will not prejudice my treatment at Moreland Hall.
I can expect to:
  • be given opportunities to provide feedback based on my experiences of treatment through Moreland Hall
  • be listened to whether I have a compliment, a complaint or a concern
  • be able to raise my concerns directly with the person involved
  • raise a concern or make a formal complaint using the Moreland Hall complaints procedure
  • be able to bring a support person with me while I provide feedback
  • receive feedback about ways I might be able to improve the outcomes of my treatment

Moreland Hall abides by the appropriate privacy and health records legislation. I may request the Privacy Statement at any time.

Other relevant services and resources:

Information Privacy Act 2000 and Victorian Health Records Act 2001
Office of the Health Services Commissioner: Ph or Toll free: 1800 136 066
The UnitingCare Moreland Hall information is all available: Ph or search this website
UnitingCare Moreland Hall Privacy Statement
UnitingCare Moreland Hall Release of Information statement
UnitingCare Moreland Hall Complaints Process brochure